FAQ (Frequently Asked Questions)
Q: I can't find the item I want?
A: Give us a call or send an email. This site represents a large number of but not all of the items to which we have access.
Q: Why are there additional charges?
A: The imprint on our products is customized for your business or organization. Each supplier/manufacturer has it's own policy regarding setup, art charges, etc. Shipping is almost never included in pricing.
Q: Why do I have an art charge?
A: Art charges are most often required when the customer supplied art isn't in the proper format or quality to ensure quality output or imprint. The imprint is only as good as the art being used to product the imprint.
Q: What is the difference between an art charge and a setup charge?
A: An art charge is a charge to prepare proper art work. A setup or die charge is a charge for setting up the equipment, etc. for the decoration process. Die charges are usually associated with emboss, deboss and some metal molding processes.
Q: Sales Tax
A: Sales tax may be charged depending on your location and/or where the product is shipped. Residents (includes businesses) located in Texas will be charged applicable sales tax.
